Run great stores.
Build great teams.
Worksmith Workforce brings together scheduling, tasks, training, and communications in one place — so every associate shows up ready, and every store runs without a hitch.
Task management your team will actually use
Create, assign, and automate tasks across every location - so nothing falls through the cracks and every shift runs exactly as planned.
AI search & sidekick
Any policy, training resource, or company update — found instantly, just by asking. No more hunting through folders or waiting for a manager.
Training that sticks from day one
Build retail-ready associates faster with interactive lessons and smart assessments — delivered in the flow of work, not pulled off the floor for a classroom.
Visibility that drives real improvement
See exactly how your stores and teams are performing — and turn that data into better coaching conversations and measurable results.
Built for how retail
actually works
Worksmith Workforce isn't a task management tool, a training platform, or a collaboration space. It's all of the above — purpose-built by retail operators, for retail operators.
Training your team will actually complete
Move beyond SOPs nobody reads. Build and deliver interactive training that sticks — and track exactly who's completed what, across every location.
Streamline store tasks
Store tasks, done without the chase No more email follow-ups or missed checklists. Assign tasks, set standards, and get real-time visibility into completion across every store.
The right message to the right person
Role or location-based channels keep every team member in the loop — without the noise. From store updates to company-wide announcements, communication that actually lands.
A platform as comprehensive as retail is complex.
The way retail operates has changed. Your platform should too.
Enterprise-grade security
Role-based permissions, restricted access controls, and guaranteed data protection — built for the compliance requirements of multi-location retail.
Retail-native architecture
Location hierarchies, regional structures, and org-level configurations built in from day one — not bolted on after the fact.
Mobile-first, floor-first
Designed for associates who aren't at a desk. Fast, intuitive, and built around how the floor actually operates.
Scales as your footprint grows
From 10 locations to 500, the platform expands without adding operational complexity or requiring a re-implementation.
Live in weeks, not months
Dedicated onboarding and a structured implementation process means your teams are up and running fast — not waiting on a 12-month rollout.
Near-zero technical lift
Works alongside the tools you already use with powerful native functionality.
In Retailers' Own Words...
“It’s a powerful tool built around the front-line associate experience, and has a wide-range of solutions for learning, task management, and communications - minimizing the need for multiple platforms.”
Alex Tallman
"Progress Retail has been pivotal in bringing our Brand DNA to life. It enables us to effectively communicate and adapt to the evolving demands of retail employees. By integrating our brand’s story into daily operations, Progress Retail equips our team with the tools they need to understand and embody our products and values. This seamless approach empowers our staff to consistently create extraordinary moments with our customers."
Robert Hayes
"They intimately understand the detail of retail."
Mike Parsell
“Everything I’ve needed for managing multi-location retail.”
Aaron Kumar
“There is a clear correlation between Progress Retail and the positive impact on our store sales and operational metrics.”
Justin Asgarpour
“We now can streamline and simplify our communication as we grow, share our story with new hires, and elevate our teams with continuous training. Progress Retail has been instrumental in uniting our HQ & Store Teams. ”
Sue Kupka
"This product is fantastic. The team at Progress Retail truly cares about our business. The team is pumped about using this tool."
Steve Stark
“With Progress Retail, we are able to create tailored learning content for our brand. Having the ability to work with a team that enables such a seamless journey throughout each course has been very delightful."
Georgia Martin
“The entire Progress Retail team have been truly outstanding partners. From the very beginning, their responsiveness has been remarkable, making us feel valued and supported at every step. Progress Retail is the trusted tool for our retail education strategy. The user-friendly interface and easily accessible analytics have made learning accessible and impactful for our store teams across the country. Not to mention, their customer support is second to none.”
Heather Fencik
Connect with a retail expert
Execution
Execution
Take a deeper look
at the platform.
Get a complete look at how Worksmith Workforce helps multi-location retailers simplify their operations, develop their teams, and create better customer experiences — delivered straight to your inbox.
Frequently asked questions
What is retail task management software and how does it help store teams stay on track?
Retail task management software lets managers create, assign, and automate recurring tasks like floorset changes, cleaning checklists, and compliance items across every location, replacing scattered email follow-ups with one real-time view of what's completed, overdue, or at risk. Worksmith Workforce was purpose-built for this kind of multi-location retail task tracking, giving regional and store managers visibility without having to chase updates manually.
How can retailers train new store associates faster with digital learning tools?
Interactive, mobile-first training modules delivered in the flow of work let new associates learn product knowledge, brand standards, and store procedures on the floor instead of stepping away for lengthy classroom sessions, which meaningfully shortens ramp-up time. The team at Worksmith Workforce, formerly known as Progress Retail, builds retail training content and smart assessments specifically for this associate onboarding use case.
What features should a store communication platform include for multi-location teams?
Role- and location-based communication channels help ensure the right message, whether it's a corporate announcement, a regional update, or a store-specific alert, reaches the right people without burying critical information in noise that applies to other locations. Worksmith Workforce structures its retail communication tools around this filtered, role-based model so field teams stay informed without information overload.
How do performance and compliance audits improve retail store operations?
Routine performance and compliance audits catch operational gaps, safety issues, and brand standard violations before they ever become customer-facing problems, and they turn inspection data into concrete coaching conversations for store managers rather than vague impressions. This kind of audit and analytics visibility is a core part of what Worksmith Workforce delivers to multi-location retailers looking to raise store execution standards.
Can AI-powered search tools help retail employees find company policies faster?
Yes. AI-powered search lets store associates ask a policy or procedure question in plain language and get an answer pulled directly from training resources or internal documentation, instead of digging through folders or waiting on a manager during a busy shift. Worksmith Workforce includes AI search and sidekick functionality as part of its retail operations platform for exactly this reason.
What is the benefit of scheduling software built specifically for retail stores?
Retail-specific scheduling software accounts for shift patterns, location hierarchies, labor budgets, and floor coverage requirements that generic, one-size-fits-all scheduling tools often miss entirely. Worksmith Workforce was designed by retail operators with these constraints built in from day one, which is a key part of why the platform fits the realities of running physical stores.